IntelleCARE™ managed IT support plan
There's Peace Of Mind in an IntelleCARE™ Managed IT Service Plan
Intellekt's Managed IT service is designed to give businesses in Melbourne with between 5 and 100 staff all the benefits of an In-house IT department without the traditional associated cost.
A single affordable monthly fee helps you make smarter use of your IT Budget. Instead of spending money to fix problems, we keeping your systems running at their best, avoiding large spikes in cost whilst also enabling your staff to operate on more productive systems.
Our Managed IT Service Plans give you the stability of having a large and experienced IT support team on hand and can include anything from:
- 24 x 7 Network Monitoring
- Scheduled Maintenance
- IT Support & Service Helpdesk
- SPAM Filtering
- Anti-Virus Software licensing
- Scheduled onsite visits
- Strategic Planning
- Regular Reporting
We created our IntelleCARE™ packages to give you the peace of mind that all your IT needs will be professionally covered at a price that suits your business - Yuri Koh, Director
Plans & Pricing
An IntelleCARE™ Managed IT Service Plan provides your Business or Organisation with Proactive Management and Support for your organisation for a Fixed Monthly Fee. We partner with you to become your IT Department using economies of scale, processes and expertise to do so at a Fixed Monthly Fee.
In contrast to IT Support that is provided on an as needed of ‘pay as you go’ basis, an IntelleCARE™ Managed IT Service Plan is designed to make sure your IT Network is proactively looked after with the aim of reducing downtime, increasing performance, reducing the risk of security issues, data loss and even staff frustration. IntelleCARE has 3 Plan options, Essential, Standard and Plus.
IntelleCARE™ Essential: Provides the core set of must have services, functionality and inclusions that ensure the essential level of care for your IT Network.
IntelleCARE™ Standard: Provides not only the core set of services, functionality and inclusion, but with the inclusion of unlimited IT Support, Service and enhanced response times and more.
IntelleCARE™ Plus: For business or organisations that require regular after hours IT Support and Service, IntelleCARE™ Plus adds Unlimited After Hours IT Support as well as improved response times to our Standard Plan.
|Monthly Plan Pricing|
|Manual Early Morning Pre-Flight Checks||N/A||Daily||Daily|
|Automated System Monitoring||24x7||24x7||24x7|
|Software Updates & Patching||Weekly||Weekly||Weekly|
|Automated Function Remediation||24x7||24x7||24x7|
|Malware Scanning & Cleaning||Weekly||Weekly||Weekly|
|System Tune-Up Software||Included||Included||Included|
|Enterprise Grade Service||Included||Included||Included|
|3 Day Mail Failover Retention||Included||Included||Included|
|30 Day Mail Failover Retention||Optional||Included||Included|
|IT Support (15 minute block)||$30||Unlimited||Unlimited|
|After Hours IT Support (15 minute block)||$80||$80||Unlimited|
|Project (Out of Scope) Labour|
|Project Work (15 minute block)||$40||$30||$30|
|After Hours Project Work (15 minute block)||$80||$80||$80|
|Call Out Fee|
|Onsite Call Out Fee||$80||Unlimited||Unlimited|
|After Hours Onsite Call Out Fee||$80||$80||Unlimited|
|Scheduled Onsite Visits|
|Weekly or Monthly||Billed (IT Labour)||Included||Included|
|Strategic IT Meetings||Annually||Quarterly||Quarterly|
|Internet, Telco, Copier, Hosting Providers||Billed (IT Labour)||Unlimited||Unlimited|
|Hardware and Warranty Providers||Billed (IT Labour)||Unlimited||Unlimited|
|3rd Party Line of Business Providers||Billed (IT Labour)||Unlimited||Unlimited|
|IT Goods Discount||5%||10%||10%|
|Guaranteed Response Times (SLA)|
|Normal Priority||12 Business Hours||8 Business Hours||4 Business Hours|
|High Priority||4 Business Hours||2 Business Hours||1 Business Hours|
|After Hours||Best Effort||4 Hours||2 Hours|
|IT Executive Report||Monthly||Monthly||Monthly|
Want The Best Return on Your Managed IT Investment?
Here's a few ways Intellekt and IntelleCARE™ can help:
Faster performance, fewer ‘glitches’ and practically zero down time
We ensure your computers are updated, optimised and maintained every week. This addresses many computer problems before they even arise.
Safety for your sensitive company data
We apply critical security and software updates as soon as they become available to ensure your business is safeguarded against internet criminals.
First-class IT for an affordable monthly fee
Our industry leading IT support tools and systems mean we can keep your computers performing at their best without always having to come to your office. That's a great way to really keep your IT costs down!
Up to the minute spam protection… every single day
Your emails won't be blacklisted because you'll always have the latest antivirus and antispyware. We promise you won't get blocked because you've accidentally sent millions of spam emails.
One simple fee… all needs covered
Everything you need to keep your network running smoothly is covered by your IntelleCARE™ Managed IT Service plan, so you'll have total control over what you spend on IT each month.
Skilled Consultants on call all hours
From simple questions to immediate response for major emergencies, we're totally accessible so that you'll feel fully confident when dealing with your IT support team. We'll tell you as little or as much as you like about how we're managing your IT systems.
Try us out!
There’s no risk with our Money Back Guarantee
We're so confident that your IT systems will be improved, protected and simplified that we offer all out clients a 100%, No Questions Asked, Money Back Guarantee.
If you don't feel that we've helped improve the performance of your IT systems and infrastructure after 60 days on an IntelleCARE™ package, we'll give you every single cent back — No questions asked.