How Managed Service Saved One Client 30 percent on Their Annual IT Bill
Client: A Business broker specialising in selling medium sized businesses
Before They Introduced TechCare
The client was wasting far too much time and money trying to manage and maintain their computer system themselves.
Whenever a problem occurred they’d call a technician. Then they’d wait, sometimes longer than two hours without any assurance that the problem could actually be fixed when the technician finally turned up.
They continually forgot to update their antivirus, and their backups and virus scan were only run when someone was not too busy.
How Techcare Came To The Rescue
We introduced a TechCare Managed Service package to suit their needs. This, along with an automated backup solution, means the client can now:
- Work on computers that run 30% faster with far less errors because their performance is optimised, analysed and maintained every week.
- Enjoy considerable savings in call out fees because we fix 97% of issues remotely.
- Effectively combat new threats and security issues because we apply weekly updates to all their workstations and servers.
- Feel safe working on ‘clean’ workstations and servers because we monitor and react to their daily virus and scan results.
- Take full advantage of unlimited access to a highly skilled team of consultants and engineers.
- Control their IT budget because they pay one single fixed monthly fee for all IT Support
As an added benefit of being on a TechCare plan, the client also receives
- Unlimited FREE onsite support during business hours
- Discounted project work
- Discounted hardware for any new purchases
How One Client Could Invest in High-Powered Server Technology at a Fraction of the Cost
Client: a leading security company providing guard services to shopping centres nationally
Before the new server was introduced
The client had several servers for their email, files, video surveillance, accounting, and customer relationship management services which needed to be replaced because:
- They were over three years old; were running out of disk space and couldn’t handle the demands of their growing business.
- They would stop working periodically and become unavailable for over 20 minutes while they rebooted.
The prospect of spending $100,000 on several new machines was causing management to delay this necessary upgrade and just put up with the problems.
How Server Virtualisation Stopped Worker Downtime
We introduced three high powered servers (1 for email and 2 for their other services) with server virtualisation. This means that each service can now run on its own virtual server which eliminates speed and reliability issues.
We also ensured that if one of the physical server device stops working, the other server can pick up the slack without interrupting the other services.
The client now has the latest in high-power server technology at a fraction of the cost. There’s no more down time due to overwhelmed services because even if one of the servers fails the other server takes over and the clients' employees can continue to work without interruption.
How One Client Ensured They’d Never Get Blacklisted Again
Client: A leading international fashion & industrial clothing distributor
Before an Email Security Service was implemented.
The client had been blacklisted and their emails were not being received by several key business partners and their bank.
This happened because their antivirus and antimalware solution had failed to block malicious software from being installed on a workstation. This software then set about sending out 10,000 emails a day around the world. They had become, without realising it, a spammer.
A new Security Service to Block over 25,000 spam emails.
Our managed email security service put in measures to prevent any further spam being sent out and acted to ensure their blacklisting status was removed.
We then introduced a more comprehensive antivirus strategy to further protect them against malicious software.
The TechCare Managed Email Security Service prevents over 25,000 spam emails being delivered to their employees’ inboxes each month. This helps ensure they will never be blacklisted again while still allowing them to get the email they actually do want.
Clients
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I was even able to take a couple of weeks leave without the fear of returning to an unhappy team due to system crashes. I am now planning for Intellekt to monitor my entire system.
Thanks so much and I will enjoy our long relationship.
– Dean J Godfrey, Ausway (Mt Waverley) -
We have been using Intellekt for 5 years now and they have always been helpful, responsive and knowledgeable, I would highly recommend their services; the guys at Intellekt are extremely friendly and as a bonus for computer geeks they actually speak in plain English (makes a pleasant change especially if you’ve ever dealt with computer technicians)
– Misko Vujnovic, Kelly & Chapman Lawyers (East Bentleigh) - Your ITComplete Plan is the best thing going. I’ve already seen a measurable decline in the number of computer problems, and the server hasn’t gone down in months. All this whilst actually lowering IT costs, and I love the fact that I we can call for as much help as much as we like and its all covered, kind of like a mobile phone cap for our IT.
–Xavier Oswald, XJO Contructions (Melbourne) -
Since changing our IT Support to Intellekt and signing up for your TechCare plan, not only are we spending less on our IT, but now our entire network is managed properly. I feel that I no longer have to worry about that part of the business.
Narelle Interlandi, Eastern Respiratory Services (Ringwood) -
Guys, thanks for making it so easy and affordable to get top quality IT support. Everything is working more smoothly with fewer problems. I love that if there is a problem, where ever I am or what time it is, I can call and have one of your technicians access our network remotely and usually get it fixed right then and there.
Paul Gamble, Monika (Box Hill)
